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The player from Ontario had been watching for a withdrawal for less than two months. Sad to say, their payout hadn't been obtained however. The participant had clarified that his KYC course of action had been concluded a calendar year ago and there was no supplemental info required from him.
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The player from New Zealand faced various troubles with LeoVegas, like unreceived Event prizes and bonuses, accompanied by her account getting locked pending an assessment.
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The player from Italy won 500 euros on LeoVegas but faced troubles in withdrawing the winnings. Even with sending the essential documents multiple situations, the casino keept inquiring for the same files and Bos Slot had been processing the withdrawal for 15 days.
The difficulty was fixed, and the money was returned to her. The Complaints Crew marked the complaint as settled subsequent her confirmation.
We contacted the On line casino, and its consultant questioned the participant to Get hold of the aid. While the participant experienced done it ahead of, they eventually informed us about obtaining the dollars, consequently we shut the grievance as fixed.
She experienced regularly contacted Stay chat for guidance but felt the responses were being generic and unhelpful. Her account was subsequently reopened, resolving the issue. The Complaints Staff marked the criticism as settled and appreciated her cooperation.
According to our evaluate methodology, we calculated the On line casino’s Security Index according to a lot more than 20 factors, which include its financials, fairness of T&Cs, participant complaints, and more. The higher the protection Index, the greater very likely that you are to acquire your winnings with no concerns. 9.5
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